Privacy Policy
At B&G Sheds, we regard customer privacy as an important part of our relationship with our customers.
B&G Sheds is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed.
This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
Collection of Personal Information
We collect personal information about our customers, contractors, suppliers, employees, job applicants and other contacts to understand and meet their needs, to conduct our activities and to meet legal obligations.
In order to provide you the service you require, we need to collect a certain amount of personal information about you and your property. We appreciate that you may have concerns about how personal information is collected, used and shared. We can assure you that we strictly comply with all Australian laws, and will always handle your personal information securely and carefully.
The types of personal information we collect may include contact information (such as your name, address, email address, fax and telephone number), passport and licence details, property information & search results, your newsletter preferences and any feedback that you provide to us about our products and services, our website, or other matters.
We also collect statistical information about visitors to our website. Generally, this information cannot be used to identify particular individuals but in some circumstances it may include a visitor's internet protocol address, which could be linked to the individual.
Personal information may be collected by way of forms filled out by individuals (including via online forms), emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews.
Use of Collected Information
The information collected by B&G Sheds is primarily used to:
- provide you with the products and services requested
- respond to your queries or feedback
- provide you with any communications or information you have requested
- let you know about changes in pricing or developments in our procedures, products, services and activities that might be useful to you
- consider employment applications
We may need to pass on personal details such as your name, business name and address to service providers and authorities who for the purposes of considering and issuing permits, and to contractors who are to perform some of our activities.
Correspondence is recorded in order to provide service references and to assist in our staff development.
Security and Management of Personal Information
To ensure your confidence in transacting a purchase with us either in person or online, we will take all reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. The ways we do this include:
- limiting physical access to our premises;
- limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access);
- requiring any third party providers to have acceptable security measures to keep personal information secure; and
- putting in place physical, electronic, and procedural safeguards in line with industry standards.
If we no longer require your personal information and are not legally required to retain it, we will take all reasonable steps to destroy or permanently de-identify the personal information. If you have any questions regarding our security policy, please email us at sales@bgsheds.com.au.
Sending Information Overseas
We will not send your personal information to a recipient outside Australia without obtaining your consent or otherwise complying with the APPs.
Accessing and Updating the Information Collected
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date.
Should your personal details change, or should you no longer require our service, you may correct, update, delete or deactivate your account information by emailing us at sales@bgsheds.com.au.
Under the Australian Privacy Principles (APPs), you may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Disclosure to Third Parties
B&G Sheds may at its discretion disclose your personal information to third parties only to provide essential services that assist with our business processes. These third parties are prohibited from using your personally identifiable information for any other purpose.
We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.
We do not share, sell or license your personal information to third parties for any unknown or unrelated uses.
Links From Our Website to Other Websites
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Changes & Updates to This Policy
This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. We reserve the right to modify this Privacy Policy at any time without notice.
When changes are made, it will be posted on our website and in any other places we consider to be helpful for those who may need it.
The current version of this Privacy Policy is available at: www.bgsheds.com.au
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Warranty
The materials used in B&G Sheds buildings have warranties that flow through from their suppliers. For our customer's peace of mind, all buildings use genuine Australian made products from Bluescope Steel and roller doors are from B&D Doors.
Our suppliers all have different warranties that vary from 1 yr to 25yrs, but most of the materials are Purlins and Colorbond Roofing materials which come from Lysaght / Bluescope. In general:
- BlueScope Steel offers a warranty of up to 15 years* from the date of installation against corrosion to perforation by weathering in the natural elements, when used as roofing and walling for sheds and domestic garage applications located greater than one kilometre from a marine environment only. It applies to the following products when used in shed and large domestic garage applications (covering an area of not less than 18 square metres). Their warranty is attached below.
- B&D Doors offer warranty on all rolling door and panel door products. Their warranty is attached below.
All buildings supplied by B&G Sheds are engineer designed and come with Plans and a Compliance Certificate which warrants the design for 6.5 yrs. That warranty is backed by the engineer's professional indemnity insurance.
Our installation crews warranty their work for a period of 12 months after installation. Any warranty claims should be reported directly to B&G Sheds.
Note : Warranty terms and conditions apply. Warranties are not available for all products and applications. The duration and terms and conditions of available warranties vary according to product use and application.
BlueScope Steel Warranty
This warranty is only applicable to a professionally designed and constructed enclosed light industrial structure, erected on a concrete slab footing, utilising COLORBOND steel roofing with base metal thickness of 0.42 or greater and walling with base metal thickness of 0.35mm or greater and covering an area of not less than 36 sqm.
- The product is installed in accordance with the manufacturers published fixing recommendations, these being in according with AS/NZS current at the time of installation.
- Installation is greater than 1 km from marine or industrial environments.
- The product has an official BlueScope Steel COLORBOND steel brand.
- All flashings and components fixed to the roof must be either manufactured from COLORBOND steel or ZINCALUME steel, aluminium, zinc or other BlueScope Steel approved material in accordance the BlueScope Steel recommendations.
- The BlueScope Seel pain finish as supplied must not be scratched, abraded or damaged in any way, or coated with an incompatible material.
- All fasteners used for fixing COLORBOND steel are to be in accordance with BlueScope Steel recommendations.
- Sheltered areas or areas unwashed by rain exposure must be washed down on a regular 6 monthly basis in accordance with BlueScope Steel recommendations. Corrosion arising in unwashed areas will not be covered by the warranty.
- Wall sheeting must not be used as concrete formwork or be immersed during construction or immersed during general exposure.
- Perforations partly or wholly due to the following causes are not covered by this warranty:some text
- Mechanical, chemical, corrosion or other damage sustained during transport handling, storage, erection or subsequent to erection.
- Attack from chemical agents, fumes, liquids or solids other than direct rain falling onto the product under warranty.
- Contact with concrete, mortar, bitumen, soils, ashes, fertilizers or other moisture retaining substances.
- Immersion as a result of flood or sub standard site drainage.
- Failure to provide a free drip edge to all sheeting.
- Areas in metallic contact with lead or copper or subject to the run-off from lead or copper flashing and pipes.
- Failure to remove debris and/or failure to provide free drainage of water including internal condensation from all surfaces of the product.
- Deterioration of the sheet caused by contact with green, wet or treated timbers.
- Installations subject to unusually corrosive environments at any time in the future.
- Storm and tempest or other acts of God.
Should perforation by natural weathering occur less than the warranted period, BlueScope Steel's liability shall be limited exclusively to the pro-rata share of the product replacement of the affect portion as follows:
Replacement product will be supplied at a discount, which bears the same ratio to the then current price as that part of the warranty period not achieved bears to the full warranty period.
BlueScope Steel shall only be liable for:
- The cost of replacing the product.
- The cost of obtaining equivalent product; or
- The cost of having the project repaired
Whichever is the lowest.
BlueScope Steel shall not be liable for:
- Labour costs associated with the installation or removal of affected product or the fixing of replacement sheets; or
- Injury to persons, or damage to property or consequential losses arising from the use of the product.
BlueScope Steel extends this warranty solely to the manufacturer.
BlueScope Steel reserves the right to inspect a building prior to issuing of the warranty.
This warranty is given in lieu of all other considerations or warranties expressed or implied except to the extent that any statute applicable to this contract prevents the exclusion restrictions or modification of such conditions or warranties.
Please visit the BlueScope Steel website to review all terms and conditions of this warranty.
Galvaspan Structural Steel (high tensile 450 MPa)
ZINCALUME® steel Sheeting is non-combustible and termite resistant
COLORBOND® steel sheeting available in 20 modern colours and featuring superior oven-baked finish that resists chipping, peeling and cracking.
B&D Doors Warranty
It's important you have peace of mind when you purchase a Garage or Shed, that's why we use B&D doors. They are the best garage door company in the business, and all of their doors come with a warranty. B&D warrants that it will, at its option, either repair or replace (in a manner B&D considers reasonable e.g. touch up of surface coatings) any proven defects:
- In installation for a period of one year from the date of installation where the Product has been installed by B&D – this warranty does not extend to installation by approved distributors;
- All doors in normal residential and industrial/commercial use are covered by a 1 year warranty on all surface coatings (other than the appearance or grain of the timber finish for B&D Natural Timber Doors or timber look doors);
- In materials, manufacture or workmanship in the Product, as follows, for:
- B&D Residential Overhead Doors (including Flex-A-Door, but excluding the doors listed individually below) – in normal residential use are covered by a 1 year warranty for all components and associated labour;
- B&D Rolling Doors – in normal residential and industrial/commercial use, are covered by a 1 year warranty on locking mechanism and all other components (excluding steel door curtain and associated labour). Warranty for steel door curtain, covering steel cracking and lock seam failure and associated labour is covered for
Roll-A-Door – 7 years,
Firmadoor Roll-Up door – 3 years,
Rollmasta – 1 year - B&D Panelift® Doors – in normal residential use are covered by a 3 year warranty for all components and associated labour
- B&D Panelift® Icon™ Doors – in normal residential use are covered by a 5 year warranty for all components and associated labour, subject to paragraph 4. If you have purchased the 2 year extended warranty, all the warranty terms and conditions for the Panelift® Icon™ will be extended for a further 2 years at the conclusion of the standard 5 year warranty period, subject to the terms of this warranty certificate;
- B&D Natural Timber Doors – in normal residential use, are covered by a 1 year warranty on the structural integrity of the door and associated labour.
No warranty is provided on final quality of the look or finish of timber; - B&D Industrial/Commercial Doors – in normal use, are covered by a 1 year warranty for all components and associated labour; and in each case the warranty applies from the later of the date of purchase, delivery or installation by B&D or an approved distributor (as applicable).
